Twitter has many uses and in fact, we have covered a good number of them here on Ploked.  Aside from the appealing aspect of Twitter helping to increase your company brand to the masses, Twitter can significantly help with your customer service and satisfaction.

We Have All Been There

Face it, we have all had our own customer service nightmares.  Whether it was sitting on hold for 45 minutes listening to some lame music before we got to talk to someone only to get transferred again to someone else who couldn’t help, or submitting a support ticket via a website form only to take days to get a response back.  Not only do you not get your problem solved in a quick and painless manner, but you more than likely wasted time spent that you will never get back. Read the rest of this entry »