Monitoring your brand or website on Twitter is crucial to the success of any person or business. One problem everyone has is figuring out who or what is being tweeted about your site. Nearly all tweets on Twitter contain shortened URL’s which makes it difficult to keep tabs on what is being tweeted that concerns your site.
Everyone Tweets Differently
While there are common tweeting formats that are followed by most Twitter users, such as using “@yourusername” in a tweet referring to you or your site, there are many who simply add or create their own text or response, then post the link to your site. If these users choose to use their own URL shortener and also fail to put “@yourusername” in the tweet, chances are you will not have any idea something has been tweeted about your site. Read the rest of this entry »
You have finally decided to create your own account on Twitter after reading about the benefits it can have on you and your business. Welcome to the party! Unfortunately, you might be a little late to the party and it turns out the username you want to register has already been taken by someone else. No need to worry, we will suggest a few ways to still get your desired name or phrase in a username.
Let’s pretend you are a fitness trainer named “Craig Johnson”. Without looking at Twitter, I can pretty much guarantee that @Craig and @CraigJohnson are taken. Similarly @fitnesstrainer is taken as well. Stumped, you are not sure what name you should go after now. Read the rest of this entry »
Twitter has many uses and in fact, we have covered a good number of them here on Ploked. Aside from the appealing aspect of Twitter helping to increase your company brand to the masses, Twitter can significantly help with your customer service and satisfaction.
We Have All Been There
Face it, we have all had our own customer service nightmares. Whether it was sitting on hold for 45 minutes listening to some lame music before we got to talk to someone only to get transferred again to someone else who couldn’t help, or submitting a support ticket via a website form only to take days to get a response back. Not only do you not get your problem solved in a quick and painless manner, but you more than likely wasted time spent that you will never get back. Read the rest of this entry »
